OCR Processing Issues

Incident Report for Cavo

Resolved

This morning we observed that some percentage of pages were not being processed by our OCR engine. We discovered that our EFS share did not have enough IO resources allocated. Once increased, we re-queued OCR for each instance and monitored the situation until all pages were processed. Marking this issue as resolved.

Posted Feb 09, 2021 - 11:52 CST